Wouldn’t it be nice if you could moderate the discussions customers are having about your business on third party review sites like Google and Yelp? After all, potential new customers are likely to check out these reviews before they ever contact your business. But aside from encouraging friends and family members to write a few reviews for you, there’s not much you can do, right? Wrong. It is possible to get in the driver’s seat and take control of your online reputation with review management from Solverium.
About 86% of consumers (including 95% of people aged 18-34) are looking at online reviews for local businesses. They want to see high-quality reviews, but they also want to see recent, relevant reviews. With our review management service, ReviewLead, you can see a steady stream of reviews that help you drive in more new customers. Plus, you can upgrade your service so that our team will respond to those new reviews with customized, keyword rich responses.
You may have a good handful of positive reviews already, but is there anything driving new customers to leave their feedback for your business online? Alternatively, you might think that as a small company with a unique niche, you don’t really need reviews to drive in new clients.
consider this:
These figures reveal that the need for digital reputation management is ongoing—you can’t simply settle for the reviews you already have. Yet, even with an understanding of why reviews are important, you may not know how to master online reputation management. You may have trouble gathering client information or feel like you don’t want to bother clients by requesting reviews. However, asking for reviews is a common practice in just about every industry, and with Solverium’s help, you can easily master the process.
Whether you need to go from zero to hero with your reviews or you’re struggling to combat spam reviews and bring in more authentic, positive feedback from real clients, we’re ready to help. Read some of our client success stories with our review management service below.
Our review management service isn’t just a piece of software. It’s a service run by expert online reputation managers who know the ins and outs of your business and will strategize with you to build the best practices for improving the quantity and quality of your reviews, catered to your individual business.
With an email drip campaign, text message reminders, or a combination of the two, customers are encouraged to share their experience after a recent interaction with your business.
Make leaving reviews easy – if you don’t make it easy, reviews don’t happen. We make it simple with a good, old-fashioned “Thumbs Up, Thumbs Down.” You had a good experience? Thumbs up! Not so great? Thumbs down!
We provide a custom URL for your ReviewLead page, making it easier to direct clients to leave a review. We also provide you with other ways of encouraging reviews. We create custom digital assets like flyers, invoice inserts, and business cards for you to print and share.
Clicking on the ‘thumbs up’ directs the customer to a list of your review sites for them to easily leave a review. By clicking ‘thumbs down,’ they are led to a comment box where they can share their feedback directly with you, if they would like.
We keep a close eye on all your review sites 24/7 and notify you as soon as new reviews come in! You can even upgrade your service so that we do the legwork and respond to those new reviews for you.
We automatically publish your 4 and 5 star reviews to your social channels so you can get more mileage out of your well-deserved praise! Just like with your social feeds, we’ll instantly share your 4 and 5 star reviews to your website.
Improve your overall star rating and become the obvious choice with our review management services. In turn, you can see amplified impact in your other marketing campaigns, such as your SEO and PPC marketing. Plus, you’ll gain valuable insight from your customers, so you can grow your business in more meaningful ways. We’d call that a win!
Over the course of 2 years, generated 152 reviews that increased his cumulative star rating from 4.4 to 4.9.
122 new reviews generated (over 2 locations) in 4 months (drip campaign).
Generated 790 reviews on 7 different review sites (Google, FB, Yelp, TripAdvisor, CitySearch, Direct, FourSquare) over the course of 2 years.
Went from a 3.8 cumulative star rating to a 4.6 in a year due to consistently adding customers to email drip campaign.
19 reviews to 562 in 2 years (across 2 locations); increased cumulative star rating from 4.4 to 4.6.
